Refund policy

30-day watch returns

You may request a return of an unworn SHANTORA watch within 30 days of delivery. Change-of-mind returns must be unworn and in their original packaging.

Start a return

Email shantora1926@gmail.com with your order number or proof of purchase and the reason for your return. Contact us before sending an item back so we can provide return instructions and the correct return address.

Return shipping

Customers pay return postage for change-of-mind returns. SHANTORA covers return postage for faulty, damaged, or incorrect items. Please contact us to arrange shipping for these issues.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Faulty, damaged, or incorrect items

Email us with your order number, a description of the issue, and photos if available so we can help arrange the appropriate return, repair, or replacement.

Watch warranty

Manufacturing defects are also covered by our separate one-year limited watch warranty. The unworn condition for change-of-mind returns does not apply to a claim for a manufacturing defect.

This return policy describes SHANTORA watch returns. For return questions about home décor, please contact us. Nothing in this policy limits rights you may have under applicable consumer protection laws.